Our policy is to respect and protect the privacy of anyone who
visits www.starkuk.org (the site). Start uses all reasonable
endeavours to comply with the Data Protection Act 1998 (DPA).
This policy, together with our Terms and Conditions of Use, and
any other documents referred to in them, sets out the basis on
which any personal data we collect from you, or that you provide to
us, will be processed by us. Please read the following carefully to
understand our practices regarding your personal data and how we
will treat it.
Who is the Data Controller?
For the purposes of the DPA, the data controller is the
Principal Private Secretary for the Household of TRH The Prince of
Wales and The Duchess of Cornwall. Correspondence may be addressed
to Clarence House, London, SW1A 1BA, marked for the attention of
Start.
Information we collect from you
The following information may be collected from you:
• information that you provide by filling in forms on the
site.
• This includes information provided at the time of subscribing
for any services provided by us through the site (including updates
and Show Your Support Pages).
• We may also ask you for information when you enter a
competition or promotion sponsored by third parties (including
companies) connected with Start and when you report a problem with
the site
• if you contact us (by post, email or any other method), we may
keep a record of that correspondence
• we (or our agents) may also ask you to complete surveys that
we use for research purposes, although you do not have to respond
to them
• details of your visits to the site including, but not limited
to, traffic data, location data, weblogs and other communication
data and the resources that you access.
IP Addresses and Cookies
During your use of the site we may collect information about
your computer, including where available your IP address, operating
system and browser types, for system administration and to report
aggregate information to third parties (including organisations
connected with The Prince of Wales and his charities). This is
statistical data about our users' browsing actions and patterns and
does not identify any individual.
For the same reason, we may obtain information about your
general Internet usage by using a cookie file which is stored on
the hard drive of your computer. Cookies contain information that
is transferred to your computer's hard drive. They help us to
improve the site and to deliver a better and more personalised
service. For more information about cookies, please visit
www.allaboutcookies.org. You may refuse to accept cookies by
activating the setting on your browser which allows you to refuse
the setting of cookies.
However, if you select this setting you may be unable to access
certain parts of the site. Unless you have adjusted your browser
setting so that it will refuse cookies, our system will issue
cookies when you visit the site.
We do not link IP addresses to anything personally identifiable.
This means that while your user session will be logged, you will
remain anonymous to us except where you have subscribed for
updates, which requires the use of cookies.
Use made of the information
We use information held about you in the following ways:
• to enable us to collect support for Start ("Sign Up"
pages)
• to provide you with information (including email) that
you request from us or which we feel may interest you, unless you
have told us that you do not wish to be contacted for such purposes
[either by choosing the "unsubscribe" option in response to any of
our emails
• to allow you to participate in interactive features of our
service, when you choose to do so;
• to notify you about changes to our service.
We may also monitor user traffic on an aggregate basis in order
to help us develop and improve the site for the benefit of all
users. This data does not contain personal information. Please note
in particular that statistical records are maintained of pages
visited by users whether or not they have subscribed for any of our
services.
All personal data will be held in a secure manner and will not
be used for any purpose not stated in this Privacy Policy or the
Terms and Conditions of Use without your permission.
We will however send personally identifiable information about
you to other organisations, companies or people when:
• we have your consent to share the information;
• we respond to court orders or other legal processes;
• we are required by law to provide information to others or we
(in good faith) believe that we are required to do so by any order
of the Courts or other competent body or agency;
• we are required to do so for the protection or defence of
rights or property or to protect the personal safety of Start
employees or the public at large; and
• a service you have requested is supplied by a partner
organisation on our behalf.
We may also pass your information on to other initiatives of The
Prince's Charities (more details available at:
http://princescharities.org/) relating to protecting the
environment and promoting sustainability, so they can send you
information (by email) which may be of interest to you, unless you
have told us that you do not want this to happen [either by
choosing the "unsubscribe" option in response to any of our emails.
We will not otherwise sell or pass your personal data on to any
third parties without first obtaining your consent.
Security
You are advised that the Internet is not a secure medium. We
will take reasonable steps to ensure that data transmitted
electronically to the site or otherwise and stored by us is not
accessed by unauthorised third parties in accordance with the
requirements of the DPA.
However, you accept the risk that data transmitted
electronically to the site or otherwise may be intercepted before
reaching the site or accessed from our data storage by third
parties not authorised by us and may be exploited unlawfully by
such unauthorised third parties.
Once we have received your information, we will use reasonable
endeavours to keep your information confidential and store it on a
secure server which is password protected and hidden behind a
firewall from the outside world. Internal procedures cover the
storage access and disclosures of your information.
Discussion
All comments posted by users to the website through the comment
forms are moderated reactively. We aim not to publish any content
that:
• contains comments that are unlawful, harassing, defamatory,
abusive or threatening
• you do not hold the copyright for
• is irrelevant to the topic under discussion
• contains advertising or promotion
We reserve the right to withhold any content from publication
without giving a reason.
By submitting to this site, you give Start royalty-free rights
to use, reproduce and adapt the submitted content. You also agree
to indemnify Start against all legal fees, damages and other
expenses that may be incurred by Start as a result of your breach
of these rules.
Links
The site has links to other websites which will have different
privacy, trading and use policies and conditions and you should
familiarise yourself with these policies before you use or submit
any personal data to these websites.
Changes to our Privacy Policy
Any changes we may make to our Privacy Policy in the future will
be posted on this page and, where appropriate, notified to you by
e-mail.
Contact Us
Questions, comments and requests regarding this Privacy Policy
are welcomed and should be addressed to: Start, Clarence House,
London, SW1A 1BA.
For more information on the Data Protection Act, visit
www.ico.gov.uk or call (UK) 01625 545745.